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Privacy Policy

This Privacy Policy has been prepared by Wellen Park, LLLP (“Wellen Park”, “we”, “us”, “our”) and sets out the manner in which Wellen Park collects, uses, discloses and otherwise manages personal information.  The Privacy Policy also describes the privacy practices on the Wellen Park website (the “Website”) and through other interactions with consumers.

Collection and Use of Personal Information
Guest Registry: When you visit our sales center and complete a Guest Registry form, we collect contact information such as:
• your first and last name
• mailing address
• email address and mobile
• work or home phone numbers.

We may also collect your payment information, such as when you make a purchase with us and we need your billing information to process the transaction. You may also choose to provide optional information such as your current housing situation, reason for moving, desired housing characteristics, family status, number of adults and children, age group and annual household income.

We use the information provided on the Guest Registry form to better understand your needs, assist you in finding a suitable home and to send you tailored communications about homes in Wellen Park, products and services. We also use this information on an aggregate basis to better understand our customers and to improve our product and service offerings. We may receive information from third parties such as advertising and marketing partners, public databases, and social media platforms, to supplement the information we receive from our consumers. If we do so, this policy governs how we can use that information.

Website Registration:  In order to access information, products, and services on a password-protected area of our Website, we may request certain personal information such as your name, mailing address, telephone number, email address and password that you select.  We use this registration information to provide and otherwise administer your online account or service you request.

Marketing Communications:  When you complete a Guest Registry form or otherwise sign-up to receive information regarding Wellen Park, homes, financial services and related products and services, we collect your contact information such as your name, mailing address, mobile, work or home telephone numbers and email address. We use the information you send you communications based on your interests by mail, email or telephone. You can opt-out of receiving future marketing and promotional communications at any time by clicking on the unsubscribe link included in our email communications or by contacting us as set out under “Contact Us” below.

We will not disclose your Personal Information to third parties if we have received and processed a request from you not to do so. To submit such a request, please contact us by by contacting us as set out under “Contact Us” below. Please note that we may continue to share your Personal Information with our affiliates, service providers, for essential purposes described above and other such circumstances. You can opt-out of receiving future marketing and promotional communications at any time by clicking on the unsubscribe link included in our email communications or by contacting us as set out under “Contact Us” below.

Referral Services/Tell-a-Friend: If you choose to use one of our referral services to tell a friend about our Website, we will ask you for your friend’s name and email address.  We will send your friend a one-¬time email on your behalf inviting him or her to visit the site.  We store this information for the sole purposes of sending this one-time email and tracking the success of our referral program, and we do not use the names or email addresses submitted in these circumstances for any other purpose without consent to do so. You are responsible for ensuring that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message.

Survey and Customer Research:  From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We may collect certain personal information such as your name and email address.  The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form to help us understand our customers and to enhance our product and service offerings.

Customer Service:  When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a telephone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint (for example, lot number, warranty enrollment number, etc.).  We may retain this information to assist you in the future and to improve our customer service and product and service offerings. We also use personal information to establish and manage our relationship with you and provide quality customer service.

Disclosure and Sharing of Personal Information
We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.

Service Providers:  Your personal information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. Our Website may link to other web sites and online services. We have no control over such third parties and therefore cannot be responsible for the content, availability, or security of such linked third-party websites, so please read their privacy policies carefully. Third parties may use your information for their own purposes, including behavioral or advertising purposes. This Privacy Policy does not address the privacy and data security practices of any third parties. The inclusion of a link on this Website does not imply endorsement of the linked third-party website or their products and services, and is provided for your convenience only. If you decide to access any of the third-party websites linked to our Website, you do so subject to the terms and conditions of use for such third-party websites.

We may use service providers to provide services such as maintaining our Website, providing services related to our Website, sending electronic mail or other functions related to our business and services.  Our service providers are given the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes.

Your personal information may be maintained and processed by us, our affiliates and other third-party service providers in Canada, the US or other jurisdictions.  In the event personal information is transferred to the US or other foreign jurisdiction, it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts (or related parties), law enforcement and governmental authorities in accordance with those laws.

Legal/Compliance: Wellen Park , its affiliates and its US, Canadian and other foreign service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable US, Canadian or other law.  Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.

Children Under 13
We do not intend for our Website or other online services to knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow minors under the age of 13 to disclose their Personal Information to us through the Website. The Website is directed to individuals who are permitted to share their Personal Information without parental consent. If you believe that we might have any information from a child under 13, please contact us as directed below in the “Contact Us” section. You may mark your inquiry “COPPA Information Request.” Parents can learn more about how to protect children’s privacy online here.
If you are under the age of 18 and a registered user of the Website, you may ask us to remove content or information that you have posted to the Website by contacting us as directed below in the “Contact Us” section. Please note that your request does not ensure complete or comprehensive removal of the content or information, for example, another user of the Website may have reposted your public content somewhere else on the Website or on another website.

Visiting our Website
We and/or our service providers collect IP (Internet protocol) addresses from all visitors to the Website and other related information such as page requests, browser type, operating system and average time spent on our Website.  This information is used to help us understand our Website activity, and to monitor and improve the Website.

Cookies, Tracking Tags & Web Beacons
Our Website uses a technology called “cookies”.  A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.  We use cookies on the pages on our Website where you are prompted to log in or that are customizable.  If you have registered with our Website, these cookies may let us know who you are and identify your browser as one that has visited the Website before, and may be necessary to access your account information (stored on our computers) in order to deliver products and personalized services. We also use cookies to provide us and our service providers with information about your use of the Website (such as web pages visited) that we will use to personalize our Website in accordance with your interests and assumed preferences.

You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies.  However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website. Our Website may also use a technology called “tracking tags” or “Web Beacons” such as Google Tag Manager.  This technology allows us to understand which pages you visit on our Website.  These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.

Our Website is not designed to respond to “do not track” signals received from browsers.

Analytics
We may use a third party such as Google Analytics to help us gather and analyze information about the areas that you visit on our Website. Such third parties may use technologies such as cookies, web server logs and web beacons. We use this information to evaluate and improve the customer experience and the convenience of our Website, and to help us evaluate some of the specific information related to your Website visits. For more information, see “How Google uses data when you use our partners’ sites or apps”.

Interest-Based Advertising
We may use third parties to serve our advertisements on other websites.  These companies may use cookies, tracer tags or web beacons to report certain information about your visits to our Website and other websites (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our Website.

To find out more about the collection and use of information by third parties for behavioral advertising purposes, or if you would like to opt-out of certain third-party cookies and make selections about what online advertisement you choose to receive, you can visit the Digital Advertising Alliance website at http://www.digitaladvertisingalliance.org/ or http://www.aboutads.info/choices/. You can opt-out of interest-based ads from Google by visiting adssettings.google.com.

Third Party Links
Our Website may contain links to other sites that we do not own or operate, including social media websites.  Also, links to our Website may be featured on third party websites on which we advertise.  Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party websites as a convenience to the user.  These links are not intended as an endorsement of or referral to the linked websites.  The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully.  We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

Social Media
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
Safeguards and Retention

We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure.  We restrict access to your personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.

Your online access to certain of your personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

Access to Your Personal Information, You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law.

You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below.  We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

Notice for California Residents
How We Sell Your Information
Wellen Park does not engage in the sale of your personal information.

Your Rights
Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, if applicable, we will disclose to you the categories of personal information we collected about you, the categories of sources for the personal information we collected about you, the business or commercial purpose for engaging in the sale or collection of that personal information, the categories of third parties with whom your personal information is shared, and specific pieces of personal information we collected about you. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. You also have the right at any time to direct us not to sell your personal information, which is your right to opt-out. In the preceding twelve months we have not sold personal information. We will not discriminate against you for exercising any of your CCPA rights.

To exercise the access, data portability, and deletion rights described above, submit a verifiable consumer request to us by by contacting us as set out under “Contact Us” below. This Privacy Policy may be updated periodically to reflect changes to our personal information practices.  We will post the updated Privacy Policy on our Website.  Your personal information will be treated in accordance with the Privacy Policy in place at the time your personal information was collected, unless you otherwise consent.

Contact Us
Please contact our Privacy Officer if:
• you have any questions or comments about this Privacy Policy,
• you wish to access, update, and/or correct inaccuracies in your personal information, or
• you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.

You may contact our Chief Privacy Officer by email at [email protected] or by mail at the following address:

Wellen Park LLLP

4901 Vineland Road
Suite 450
Orlando, FL 32811
Attention:  Leslie C. Candes, Esq.

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